Well what can I say 🤔
I’ve been in the trade for over 30 years and retired 2 years ago.
When I first took over one main franchise in the past,the dealer principle said I spent far to long handing over my cars.
Three years later the manufacturer started using our customer service as the it benchmark, especially after 4 previous mystery shops (all 100 percent, which was unheard of).
You may think I’m waffling on a bit and feeling nostalgic, but there really is a moral to this story.
From the minute I met Martin I knew he had the same values.
In fact, it was the only time I’ve ever bought a car unseen, due mainly to his enthusiasm and honesty.
I traveled a 700 mile round trip from Plymouth to Lincoln, yet I always knew it was never going to be a wasted journey.
A week later I was travelling home with a beautiful 911 turbo in Colbalt Blue., exactly as it was described.
Martin spends a lot of money on his warranty, protecting his customers investment.
Unfortunately the issues I had with the car were not covered by his very comprehensive warranty.
Under normal circumstances this would have been a major problem and a cause of a great deal of distress and cost.
But being Martin, my worries were quickly eradicated and everything was fixed using his own money.
I actually felt quite guilty owning a 17 year old Porsche and letting the dealer look after all of the cost.
In fact the cost to him was well over £3000 and not once did he quibble over any of the small issues I had.
So to cut a long story short, especially as I consider myself as being one of the most anal customers on the planet.
I more than met my match when I came across Martin Sanchez.
He really has built a fantastic specialist car company and so deserves to succeed, even in these unprecedented times.
After knowing him and now being fortunate enough to call him a friend, I will never buy a car from anyone else.
He has the type of values that unfortunately disappeared years ago in every other walk of life.
As a side note, I see one person has left a negative comment about him. I’m afraid this only goes to show, that how ever well you bend over backwards to help, some people are what they are 😩
Keep up the fantastic work Martin and Adele and I will be up as soon as you find us a Blue Golf R.